Terms of Service.

Michai Media (“Michai,” “the Studio,” “we,” or “us”) is an AI-native product studio headquartered in St. Louis, Missouri, USA. These Terms of Service (“Terms”) govern your use of michaimedia.com and any engagement, product, or system we ship.

All engagements are governed by a signed Statement of Work (“SoW”) that defines scope, deliverables, pricing, and timeline. In the event of a conflict between these Terms and a signed SoW, the SoW controls.

Productized systems listed on michaimedia.com carry fixed scope and flat pricing. Custom engagements are phased and fixed-fee. Scope changes require a written Change Order, priced and dated before work begins.

Unless explicitly noted in a SoW, final deliverables (code, configurations, content) are transferred to the client upon final payment. Michai retains rights to its own proprietary frameworks, templates, scoping documents, and reusable primitives.

Client data, intellectual property, and confidential information remain the property of the client at all times.

Productized systems and fixed audits are billed as shown at checkout. Custom engagements use the schedule in the signed SoW, which may include deposits, phased payments, or a starting-scope payment. A public “starting at” price does not expand the accepted scope.

Subscriptions are billed in advance on the stated recurring cadence. SEO & Revenue Growth begins with the initial term shown in the accepted scope. Reach subscriptions renew monthly until canceled. Cancellation stops future renewal but does not retroactively refund work, research capacity, or service already delivered, except where required by law or stated in writing.

Invoice terms default to Net-15 when checkout is not used. Late payment may result in suspension of active work or product access.

Michai Reach provides research, qualification, message preparation, approval workflow, delivery records, reply tracking, and link verification within the limits of the selected plan. Candidate research capacity is not the same as a guaranteed number of placements, replies, rankings, or sales.

Editorial decisions belong to the recipient or publisher. Search engines, directories, email providers, and third-party platforms can change policies, reject messages, remove links, or alter visibility. Michai does not purchase undisclosed links, fabricate placements, or guarantee a ranking or revenue outcome.

The client authorizes Michai to prepare and, only after the required approval, send truthful business outreach on the client’s behalf. The client must provide accurate company, offer, identity, and claim information and must not request deceptive headers, subjects, endorsements, credentials, or performance claims.

Michai maintains suppression and unsubscribe controls and may refuse or pause any target, message, list, industry, or campaign that creates legal, reputation, deliverability, platform-policy, or safety risk. The client remains responsible for the legality of its offer and for promptly telling Michai about opt-outs, complaints, changed claims, or restricted recipients that are known outside the dashboard.

We warrant that our work will be performed with professional care consistent with industry standards. We do not warrant specific business outcomes, uptime, or revenue results beyond those explicitly committed to in a signed SoW.

Our aggregate liability for any engagement is limited to the total fees paid under that engagement in the preceding 12 months. We are not liable for indirect, consequential, or punitive damages.

Both parties agree to treat each other's non-public business information as confidential for a period of three years following the engagement, except where disclosure is required by law.

Either party may terminate an engagement with 30 days written notice. Upon termination, the client is responsible for all work completed up to the termination date. Work-in-progress and completed deliverables transfer on payment.

These Terms are governed by the laws of the State of Missouri, USA. Disputes will be resolved in the state or federal courts of St. Louis County, Missouri, unless an engagement SoW specifies otherwise.

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued engagement constitutes acceptance of updated Terms.

Questions can be submitted through the studio contact page.