Terms of Service.

Michai Media (“Michai,” “the Studio,” “we,” or “us”) is an AI-native product studio headquartered in St. Louis, Missouri, USA. These Terms of Service (“Terms”) govern your use of michaimedia.com and any engagement, product, or system we ship.

All engagements are governed by a signed Statement of Work (“SoW”) that defines scope, deliverables, pricing, and timeline. In the event of a conflict between these Terms and a signed SoW, the SoW controls.

Productized systems listed on michaimedia.com carry fixed scope and flat pricing. Custom engagements are phased and fixed-fee. Scope changes require a written Change Order, priced and dated before work begins.

Unless explicitly noted in a SoW, final deliverables (code, configurations, content) are transferred to the client upon final payment. Michai retains rights to its own proprietary frameworks, templates, scoping documents, and reusable primitives.

Client data, intellectual property, and confidential information remain the property of the client at all times.

Productized systems: 50% due at kickoff, 50% due at delivery, unless otherwise specified. Custom engagements: phased payments tied to signed phase deliverables.

Net-15 payment terms apply. Late payment after 30 days may result in suspension of active engagement work.

We warrant that our work will be performed with professional care consistent with industry standards. We do not warrant specific business outcomes, uptime, or revenue results beyond those explicitly committed to in a signed SoW.

Our aggregate liability for any engagement is limited to the total fees paid under that engagement in the preceding 12 months. We are not liable for indirect, consequential, or punitive damages.

Both parties agree to treat each other's non-public business information as confidential for a period of three years following the engagement, except where disclosure is required by law.

Either party may terminate an engagement with 30 days written notice. Upon termination, the client is responsible for all work completed up to the termination date. Work-in-progress and completed deliverables transfer on payment.

These Terms are governed by the laws of the State of Missouri, USA. Disputes will be resolved in the state or federal courts of St. Louis County, Missouri, unless an engagement SoW specifies otherwise.

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued engagement constitutes acceptance of updated Terms.

Questions: email contact@michaimedia.com.